Privacy Policy

Privacy Policy for Crossroads Care Mental Health App

This Privacy Policy is designed to help you understand the data we collect, why we collect it, and how we use it. Your privacy is critically important to us, and we encourage you to read this policy carefully.

Access to the App

Access to the Crossroads Care Mental Health App is restricted to registered users. You must log in to use the app.

Subscription Requirement

This app operates on a subscription basis. An active subscription is required to access and use the services provided by the app.

Information Collection and Use

When you choose to use our Service, you agree to the collection and use of personal information as outlined in this policy. The Personal Information we collect is used to improve the app's functionality and user experience. We will never share your information except as described here.

Types of Data Collected:

• Name, Email, Phone, Address
• Gender, Birthdate, Anniversary Date
• Location, Profile Picture

This data helps us enhance the user experience and improve the services provided. All data is stored securely and handled responsibly.

The app communicates with servers via APIs to process data and provide services.

Permissions Required

To deliver the best experience, the Crossroads Care Mental Health App requires the following permissions:

• Camera: For video calls or sessions
• Device Audio: For video or audio meetings
• Contacts: Access to read/write contacts if needed
• Location: For location-based services (ACCESS_COARSE_LOCATION)
• Device Permissions: Includes INTERNET, ACCESS_NETWORK_STATE, RECEIVE_BOOT_COMPLETED, and VIBRATE

Third-Party Services

The app integrates third-party services that may collect user data for specific purposes. These include:

• Google Play Services
• Google Analytics for Firebase
• Facebook

We recommend reviewing the privacy policies of these third-party service providers for more details on how they manage your data.

Log Data

In case of an error, we collect diagnostic data (Log Data), which may include:

• Device IP address
• Device name and operating system version
• App configuration at the time of the error
• Date, time, and usage statistics

This data helps us troubleshoot and improve the app.

Cookies

Cookies are small data files used to track user activity. While the app itself does not explicitly use cookies, third-party code or libraries integrated into the app may use cookies to enhance their services. You can manage your cookie preferences through your device settings.

Service Providers

We may engage third-party companies and individuals to:

• Facilitate the Service
• Provide the Service on our behalf
• Perform service-related tasks
• Analyze Service usage

These third parties are obligated to protect your data and may only use it for tasks performed on our behalf.

Security

We prioritize the security of your personal information. While we implement industry-standard measures to protect your data, please note that no transmission method over the internet or electronic storage is 100% secure.

Links to Other Sites

The app may include links to external websites. We encourage you to review the privacy policies of these websites as we are not responsible for their content, policies, or practices.

Children's Privacy

The Crossroads Care Mental Health App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

Payments

For paid services, we use third-party payment processors. Payment details are handled by these processors and are subject to their privacy policies. We do not store or collect your payment card information.

Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page, and the updated policy will take effect immediately. Please check back regularly to stay informed.

Contact Us

For questions or suggestions regarding this Privacy Policy, contact us at: info@crossroadscareug.org